Privacy Policy Scraps for the website: mottainai-labs.com
About our privacy policy
Scraps cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services accessed through it provided by Scraps. The effective date for the validity of these terms is 18/05/2026; upon publication of a new version, the validity of all previous versions expires. This privacy policy describes what data is collected about you by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person; you will find the contact details at the end of this policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and for whom the data is accessible.
Web shop software
WooCommerce Our web shop is developed with WooCommerce software. Personal data that you make available to us for the purpose of our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, WooCommerce is obliged to take appropriate security measures. These measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group to further improve its services.
Our web shop is developed with WooCommerce software; for our web hosting, we have chosen one.com. Personal data that you make available to us for the purpose of our services is shared with this party. one.com has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, one.com is obliged to take appropriate security measures, including SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
We purchase web hosting and email services from one.com. One.com processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. obe.com has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data and is bound by a confidentiality agreement.
We use the services of One.com for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. One.com does not have access to our mailbox, and we treat all our email traffic confidentially.
Payment processors
For handling the payments in our web shop, we use the Stripe platform. Stripe processes your name, address, and city details, as well as your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of an application for deferred payment (credit facility), Stripe shares personal data and information regarding your financial position with credit rating agencies. All safeguards mentioned above regarding the protection of your personal data also apply to parts of Stripe’s service for which they engage third parties. Stripe does not store your data longer than permitted by legal terms.
Shipping and logistics
When you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost to carry out the deliveries. For this purpose, it is necessary that we share your name, address, and city details with Bpost. Bpost uses this data solely for the purpose of executing the agreement. In the event that Bpost engages subcontractors, Bpost also makes your data available to these parties.
Purpose of data processing
General purpose of processing We use your data exclusively for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit permission. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept to confidentiality based on the agreement between them and us or an oath or legal obligation.
Automatically collected data Data collected automatically by our website is processed for the purpose of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations In certain cases, Scraps may be held under a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods We keep your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to be forgotten. This also means we do not keep your data for longer than two years from the last contact moment or transaction, unless there is a legal justification. Based on applicable administrative obligations, we must keep invoices with your (personal) data; we will therefore keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents produced following your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on our behalf.
- Right of access: You always have the right to view the data we process that relates to your person.
- Right to rectification: You always have the right to have the data we process regarding your person adjusted.
- Right to restriction of processing: You have the right to restrict the data we process.
- Right to portability: You have the right to have the data we process performed by another party.
- Right of objection and other rights: You have the right to object to the processing of your personal data by or on behalf of Scraps.
To prevent misuse, we generally only send copies of your data to your email address already known to us. If you wish to receive the data at another email address or by post, we will ask you to identify yourself. You will receive a response to your request within 30 days. You have the right at any time to lodge a complaint with the Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data incorrectly.
Cookies
Google Analytics Through our website, cookies are placed by the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. Google may be required to provide access to this data based on applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party cookies In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process already collected data relating to you, we will notify you by email.
Contact details
Scraps
De Beuckerstraat 16, bus 201
2018 Antwerp, Belgium
Email: hi@mottainai-labs.com
Contact person for privacy matters: Jennifer Schleber